NetSuite ACS vs. Kimberlite's DiamondCare - A Comprehensive Guide to NetSuite ACS Alternatives

In order to maximize their NetSuite return on investment, streamline business operations, and ensure that their decision to invest in NetSuite was the right one, businesses must navigate the intricate world of NetSuite support. This blog post takes a deep dive into comparing two leading NetSuite support options: NetSuite Advanced Customer Support (ACS) and Kimberlite's DiamondCare. By exploring these alternatives, businesses can make an informed decision about the best NetSuite support solution for their needs.

Understanding NetSuite Advanced Customer Support (ACS)

NetSuite Advanced Customer Support (ACS) is a comprehensive, subscription-based service that goes above and beyond to provide extensive guidance and support for businesses using NetSuite. With its annual subscription, businesses gain access to NetSuite Direct Professional Services, which are essential for a smooth NetSuite implementation and customization process. ACS plays a crucial role, particularly for businesses handling multiple projects each year, by offering specialized support that surpasses the standard offerings of the NetSuite Direct implementation team.

Advantages of Subscribing to ACS

There are numerous advantages to subscribing to ACS. One major benefit is that businesses only receive a single, all-inclusive bill each year, making budgeting and financial management much simpler. Another advantage is the potential for a high return on investment, especially for organizations that handle multiple projects simultaneously. ACS also offers specialized support that improves problem-solving efficiency and guarantees reliable and top-quality assistance from experienced project managers throughout the entire subscription period.

Drawbacks of the ACS Subscription

However, there are certain drawbacks associated with ACS. The cost of the subscription may not always align with the value received, especially when usage is low. Additionally, there can be inconsistencies in the level of expertise, particularly when it comes to customization and advanced functionality. Moreover, companies need to allocate internal resources to manage ACS projects, which can potentially strain operational efficiency. Furthermore, there may be challenges in receiving timely and personalized attention, and in some cases, ACS may push unnecessary add-ons and modules, thereby complicating the NetSuite implementation process and increasing costs.

Exploring Alternatives: Kimberlite’s DiamondCare

As a compelling alternative, Kimberlite's DiamondCare offers a flexible subscription-based program that grants NetSuite users direct access to a team of experienced project managers and consultants. These experts provide a wide range of services tailored to the unique needs of each business. Interestingly, Kimberlite Partners, formerly known as Demand Solutions Group (DSG), were the original pioneers behind NetSuite ACS before NetSuite acquired DSG. It is safe to say that Kimberlite, through their DiamondCare program, holds unmatched knowledge and understanding of the pitfalls associated with NetSuite ACS.

Kimberlite: A Cost-Effective Alternative

Kimberlite's DiamondCare shines as a standout option in the realm of cost-effective NetSuite support alternatives. Operating on a subscription basis, it offers outstanding value and the predictability of support costs. With Kimberlite, businesses receive personalized attention from dedicated consultants, optimizing their usage of NetSuite and while enabling a higher return on their NetSuite investment.

Comprehensive Services Provided by Kimberlite

Kimberlite sets itself apart by providing a comprehensive array of NetSuite services that cover everything from on-demand NetSuite administration and NetSuite customization to development, system integration, and performance optimization. Kimberlite's approach not only aligns NetSuite with the unique business processes of each organization but also empowers data-driven decision-making through insightful reporting and analytics. Moreover, their NetSuite Health Check feature is designed to identify any performance issues and offer tailored recommendations for optimal system health.

Conclusion

When comparing NetSuite ACS with Kimberlite's DiamondCare, businesses must carefully consider their NetSuite support options. While ACS provides a comprehensive package, it may not meet the specific needs of every business. On the other hand, Kimberlite offers a flexible and cost-effective alternative that focuses on personalized attention and optimizing business performance. With its customizable and value-oriented approach, Kimberlite is an appealing choice for businesses in search of tailored NetSuite support.