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Enhance Your NetSuite Experience with Expert NetSuite Support

At Kimberlite Partners, we understand the complexities and strategic importance of NetSuite for your business operations. Our DiamondCare program offers a superior alternative to standard NetSuite support and NetSuite ACS, ensuring your system is not just maintained but optimized for peak performance.

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A NetSuite Advanced Customer Support Alternative




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DiamondCare Core

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DC Premiere


DiamondCare Premiere

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Discover the DiamondCare Difference

In today's digital landscape, where the focus is on cost-effective NetSuite implementations and the need for a speedy launch, the follow-on optimization holds even greater importance than the initial implementation itself. At DiamondCare, we excel at providing both tailored and templated approaches, ensuring flexibility and cost-effectiveness.

In either scenario, the follow-on optimization plays a crucial role in maximizing and preserving the value of the solution you rely on, while also enhancing the overall efficiency of your team.



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Sustain success through ongoing support and improvement with our continual services.



Stay ahead of the curve with our proactive solutions, anticipating and addressing your needs before they arise.



Unlock the full potential of your solutions with DiamondCare, maximizing their value and impact.



Enjoy seamless support and access to valuable resources through our subscription services.




Health Assessment

Maintaining and managing an ERP system is essential for maintaining its success over time. Despite a successful implementation, achieving the desired return on investment (ROI) can still be challenging without regular optimization. This is particularly true for dynamic solutions like Oracle NetSuite ERP, which may not perform to their fullest potential without proper maintenance, management, and optimization.

Initiating a NetSuite health check is a proactive step towards ensuring your system is aligned with your evolving business goals. A competent NetSuite implementation partner can conduct thorough audits, pinpoint areas for improvement, and guide adjustments to better align your NetSuite environment with your business objectives.

Understanding the Importance of a NetSuite Health Check

A NetSuite Health Check is a comprehensive review and evaluation process for a business's NetSuite setup. It involves generating an in-depth analysis of the current implementation and configurations of the NetSuite environment, pinpointing hindrances to optimal use, and providing recommendations for resolving existing issues and challenges.

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Utilizing a combination of interview, solution review and data analysis, the Kimberlite team will identify areas where the solution is not well aligned with organization business goals and improvements can be made to add additional value to the solution.  The results will identify areas of improvement and actions that can be taken to increase value. 


Once completed, the Kimberlite team can engage to execute on these areas of improvement through the application of additional AI based tools, deeper business analysis and specific solution architecture.  This can include not only fuller adoption of out-of-the-box functionality or adoption of additional modules but integrations or data improvements.


Unraveling the NetSuite Pitfalls

Why Traditional NetSuite Support Doesn't Work

Are you tired of feeling like just another number in the queue of a traditional NetSuite support provider? We get it. The one-size-fits-all approach often falls short of meeting the unique challenges and aspirations of your business. 

  • Personalized Support, Tailored to Your Business Forget the frustration of dealing with support that doesn't get the big picture. Our approach is different. We dive deep to understand your business inside and out, ensuring that our support is not just a service, but a seamless extension of your team.
  • Proactive, Not Just Reactive Why wait for problems to arise? Our proactive support model anticipates potential hurdles before they impact your operations, keeping your systems running smoothly and your business moving forward.
  • Strategic Alignment for Your Business Growth Your NetSuite system should do more than just keep up; it should drive your business forward. Our support goes beyond troubleshooting, aligning with your strategic goals to ensure that your NetSuite environment is a catalyst for growth, not just a tool for maintenance.
  • Expert Insights at Your Fingertips When complex challenges arise, you need more than just answers; you need insights. Our team of seasoned experts is always at your disposal, ready to offer the deep knowledge and tailored advice that can make all the difference.
  • Customized Solutions in a Templated World In an era where templated implementations have become the norm, we stand out by providing custom solutions. Our commitment to customization means we fill the gaps left by others, ensuring a seamless transition from go-live to everyday operations.
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Premium NetSuite Support For Your Business

Ready to Level Up NetSuite Support Services? Explore DiamondCare's Premium Support Solution. Get Started Today!


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Solve Your ACS Customer Service Experience
with Kimberlite's DiamondCare

We created DiamondCare to provide better NetSuite support options that will help you maximize your NetSuite usage and value. Full access to any type of resource, any type of knowledge for any type of task.

+ Years

Years Services Experience

+ Years

NetSuite Service

+ Years

In The Cloud

Diamondcare Netsuite Support

Frequently Asked Questions

What kind of support services do you offer for NetSuite?

We provide comprehensive assistance for NetSuite, including troubleshooting, optimization, customization, and ongoing support to ensure smooth operations.

What are the different types of support in NetSuite?

NetSuite Support Services offers a range of support options: Basic, Premium, and Advanced Customer Support (ACS). Each option delivers tailored service levels and capabilities, including online case submissions, round-the-clock phone support, and managed services to optimize your solution.

Are your NetSuite consultants available 24/7?

While our support team may not be available around the clock, we strive to address your queries and concerns promptly during our operating hours. Feel free to reach out to us for assistance during our available support hours.

Can you help with NetSuite customization?

Yes, our team of NetSuite experts can assist with customization to tailor the platform to your specific business needs. Whether it's creating custom workflows, reports, or dashboards, we're here to help optimize your NetSuite experience.

What if I need ongoing support after the initial implementation?

We offer ongoing support services to ensure that your NetSuite system continues to meet your evolving needs. From regular check-ins to proactive maintenance and optimization, we're committed to supporting your long-term success with NetSuite.

How can I get help with NetSuite issues?

You can reach out to our expert team of NetSuite consultants for assistance with any issues or challenges you encounter. We're here to provide guidance and solutions to keep your NetSuite system running smoothly.


Your Partner for NetSuite Success


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