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At Kimberlite Partners, we understand the complexities and strategic importance of Oracle NetSuite for your business operations. Our DiamondCare program offers a superior alternative to traditional NetSuite support services and Oracle NetSuite ACS, offering tailored support services for Oracle NetSuite ERP systems

A Managed Service You Can Trust for Oracle NetSuite Support

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DiamondCare

The #1 NetSuite Advanced Customer Support (ACS) Alternative

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Discover the DiamondCare Difference

Cost-effective NetSuite implementations and rapid launches are only the beginning—the real value comes with ongoing optimization. DiamondCare delivers the ultimate in NetSuite Support and Optimization services, crafted for customers who are live but may not be fully harnessing the platform’s potential.

Founded by the original creators of NetSuite Advanced Customer Support (ACS) through the acquisition of Demand Solutions Group, now known as Kimberlite Partners, our team brings unparalleled expertise and a legacy of innovation in NetSuite solutions.

With DiamondCare, you receive both tailored and templated strategies that are adaptable and budget-friendly. Our optimization services unlock the full potential of your NetSuite investment, enhancing operational efficiency and empowering your team to achieve peak performance.

Discover how DiamondCare can transform your NetSuite experience, maximizing the value of your solution and driving your business forward.

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SYSTEM HEALTH CHECK

Comprehensive review of existing NetSuite setup to identify areas for performance and usability improvements.

CUSTOMIZATION AND SCRIPTING

Developing custom scripts, workflows, and fields tailored to unique business requirements.

BUSINESS PROCESS OPTIMIZATION 

Streamlining workflows and automating processes to enhance efficiency and reduce manual effort.

DATA CLEANSING AND MIGRATION

Cleaning, updating, and restructuring data within NetSuite to ensure accuracy and consistency.

SUITEANALYTICS OPTIMIZATION

Enhancing reports, dashboards, and saved searches for better data visibility and decision-making.

INTEGRATION SERVICES

Connecting NetSuite with other software (e.g., CRM, e-commerce platforms, ERP systems) to create a seamless data flow.

USER TRAINING AND ENABLEMENT

Providing personalized training to improve user adoption and maximize the platform’s capabilities.

PERFORMANCE TUNING

Addressing system performance issues, such as loading times and processing speed, to enhance user experience.

ONGOING SUPPORT AND MAINTENANCE

Regular check-ups, troubleshooting, and system updates to maintain optimal performance.

WORKFLOW AUTOMATION

Setting up automated workflows to reduce manual tasks and streamline complex processes across departments.

MODULE IMPLEMENTATION AND OPTIMIZATION

Enabling and optimizing additional NetSuite modules, such as CRM, HR, and project management, to expand functionality based on business needs.

CUSTOM REPORTS AND DASHBOARDS 

Designing specialized reports and dashboards tailored to specific roles, enabling more focused insights and efficient decision-making.

 

Unraveling the NetSuite Pitfalls

Why Traditional NetSuite Support Doesn't Work

Are you tired of traditional NetSuite customer support that treats your business like just another account? Our NetSuite professionals deliver a customized support plan tailored to meet your needs, offering continuous support and proactive solutions.

  • Personalized Support, Tailored to Your Business Forget the frustration of dealing with support that doesn't get the big picture. Our approach is different. We dive deep to understand your business inside and out, ensuring that our support is not just a service, but a seamless extension of your team.
  • Proactive, Not Just Reactive Why wait for problems to arise? Our proactive support model anticipates potential hurdles before they impact your operations, keeping your systems running smoothly and your business moving forward.
  • Strategic Alignment for Your Business Growth Your NetSuite system should do more than just keep up; it should drive your business forward. Our support goes beyond troubleshooting, aligning with your strategic goals to ensure that your NetSuite environment is a catalyst for growth, not just a tool for maintenance.
  • Expert Insights at Your Fingertips When complex challenges arise, you need more than just answers; you need insights. Our team of seasoned experts is always at your disposal, ready to offer the deep knowledge and tailored advice that can make all the difference.
  • Customized Solutions in a Templated World In an era where templated implementations have become the norm, we stand out by providing custom solutions. Our commitment to customization means we fill the gaps left by others, ensuring a seamless transition from go-live to everyday operations.
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Premium NetSuite Support For Your Business

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Solve Your ACS Customer Service Experience
with Kimberlite's DiamondCare

We created DiamondCare as a NetSuite premium support alternative, offering comprehensive support to help you optimize your Oracle NetSuite system. With access to advanced resources and experienced NetSuite consultants, we provide the managed support your business deserves.

50
+ Years

Years Services Experience

17
+ Years

NetSuite Service

20
+ Years

In The Cloud

Diamondcare Netsuite Support

Frequently Asked Questions

What kind of NetSuite customer support services do you offer?

We provide comprehensive assistance for NetSuite, including troubleshooting, optimization, customization, and ongoing support to ensure smooth operations.

What are the different types of support in NetSuite?

NetSuite Support Services offers a range of support options: Basic, Premium, and Advanced Customer Support (ACS). Each option delivers tailored service levels and capabilities, including online case submissions, round-the-clock phone support, and managed services to optimize your solution.

Are your NetSuite experts available for 24/7 technical support?

While our support team may not be available around the clock, we strive to address your queries and concerns promptly during our operating hours. Feel free to reach out to us for assistance during our available support hours.

Can you help with advanced NetSuite configuration and customization?

Yes, our team of NetSuite experts can assist with customization to tailor the platform to your specific business needs. Whether it's creating custom workflows, reports, or dashboards, we're here to help optimize your NetSuite experience.

Do you offer ongoing managed support after the initial NetSuite implementation?

We offer ongoing NetSuite managed support services to ensure that your NetSuite system continues to meet your evolving needs. From regular check-ins to proactive maintenance and optimization, we're committed to supporting your long-term success with NetSuite.

How can I get help with optimizing my NetSuite ERP system?

You can reach out to our expert team of NetSuite consultants for assistance with any issues or challenges you encounter. We're here to provide guidance and solutions to keep your NetSuite system running smoothly.

What NetSuite Support options are available through NetSuite?

1. Basic Support:

  • Access to SuiteAnswers: Provides entry to a comprehensive knowledge center with support articles, help topics, and training videos.
  • Online Case Submission: Allows for the submission of support cases online.
  • 24/7 Support for Critical Issues: Ensures assistance is available around the clock for critical concerns.
  • Support Community Access: Offers participation in NetSuite’s Support Community group.

2. Premium Support:

  • All Basic Support Features: Includes all services provided in the Basic Support tier.
  • Toll-Free Support for Non-Critical Issues: Offers telephone support during business hours for non-critical issues.
  • Priority Case Queuing: Ensures faster response times by prioritizing support cases.
  • Weekend Support: Provides assistance during weekends.
  • Early Notification of New Releases: Keeps users informed about upcoming product updates.
  • Commerce Response Services: Offers specialized support for commerce-related inquiries.

3. Advanced Customer Support (ACS): ACS is a subscription-based service designed to proactively maintain and optimize your NetSuite solution, ensuring it scales alongside your business. It offers five levels of support, each providing increasing engagement, proactivity, and resource expertise:

  • ACS Advise: Entry-level support offering basic product guidance, system troubleshooting, and limited configuration execution.
  • ACS Monitor: Provides more hands-on execution for product-centric activities, including a designated functional consultant to assist with business solution activities.
  • ACS Optimize: Offers solution management, performance assessments, and expert guidance on new product upgrades and business process optimizations.
  • ACS Architect: Tailored for enterprise corporations with complex configurations, providing comprehensive support with a senior Customer Success Manager and a named team of expert technical and functional resources.
  • ACS Platform: Delivers technical advisory services designed to identify and mitigate performance and scalability risks associated with large data volumes or complex customizations.

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