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Kimberlite Partners Podcast
Welcome to the Kimberlite Partners Podcast, where we dive deep into the world of professional services and help software publishers, resellers, and implementers navigate the transition from a project-based model to a subscription-based service model. Join us as we explore strategies for scaling, optimizing, and driving recurring revenue through our unique MAC (Methodology, Automation, and Consulting) approach. Whether you're an ERP expert, SaaS provider, or part of a growing services team, this podcast is your go-to resource for actionable insights, industry trends, and best practices in building a sustainable and scalable business model. Tune in to elevate your systems, tools,...Show more
All Episodes
Why NetSuite Implementations Fail to Deliver Long-Term Value
Why do so many NetSuite implementations technically “work,” yet fail to deliver real, lasting business value? In this episode, we unpack what’s known as the NetSuite Value Gap—the growing disconnect between what NetSuite is capable of doing and the value organizations actually realize over time. Drawing on real-world implementation patterns, we explore how cost-driven, tactical go-lives often create structural issues that quietly compound into higher operational overhead, manual workarounds, and unreliable reporting. We break down why fast, checklist-based implementations may look successful at go-live, but frequently lead to 15–30% increases in operational friction within just a few years. More importantly, we explain why this isn’t a NetSuite problem—it’s an implementation and ownership problem. You’ll learn: What the NetSuite Value Gap really is and how it forms The hidden risks of “get it live fast” ERP implementations Why business-first system design changes long-term outcomes The critical role experienced, certified NetSuite consultants play in scalability How even strong implementations degrade without continuous alignment Why treating NetSuite as a living system—not a one-time project—is essential We also introduce a framework for continuous optimization and ownership that keeps NetSuite aligned as businesses evolve—covering growth, acquisitions, new reporting needs, and changing operations—without accumulating technical debt. If you’re responsible for NetSuite, ERP strategy, finance operations, or system performance, this episode will help you understand why value erosion happens—and what it actually takes to prevent it.
Customizing NetSuite for Your Industry: How to Optimize ERP for Growth
In this episode, we explore how NetSuite can be tailored to meet the unique operational needs of different industries. From manufacturing and SaaS to eCommerce and beyond, NetSuite's flexibility allows businesses to build custom workflows, automate manual processes, and stay compliant with industry regulations. We cover the tools that make this possible—SuiteBuilder, SuiteScript, and SuiteFlow—and explain how they support scalable customizations without compromising system integrity. If your business has outgrown one-size-fits-all ERP solutions, this discussion will help you understand what’s possible with NetSuite customization. What You’ll Learn: - Why industry-specific workflows and compliance requirements demand -customized ERP solution - How companies are using NetSuite to automate, integrate, and optimize operations - The practical roles of SuiteBuilder, SuiteScript, and SuiteFlow in customizing NetSuite - Real examples of NetSuite customizations in action across multiple industries Whether you're planning an ERP migration or looking to expand NetSuite’s capabilities, this episode offers practical insights to help your organization get more value from its ERP investment.
How to Automate NetSuite with Custom Workflows + SuiteScript | Full Guide
In this episode, we dive into the power of NetSuite automation and explore how businesses are transforming operations using NetSuite’s native tools—Workflow Engine and SuiteScript. Backed by research showing companies can reduce process costs by up to 30%, we unpack how automating finance and operations isn’t just possible—it’s essential. Join us as we break down: - What NetSuite workflows are and how they streamline tasks - The use cases and flexibility of SuiteScript - Real-world benefits and common implementation strategies - When to use no-code automation vs. custom scripting - How to align automation efforts with business outcomes Whether you're a NetSuite admin, consultant, or operations leader, this episode gives you practical insights into building a smarter, leaner ERP environment with automation at its core.
Outgrowing NetSuite ACS? Smarter Alternatives You Should Know
NetSuite is the backbone of many businesses, but is your support model truly unlocking its full potential? In this episode, we take a closer look at Oracle’s Advanced Customer Support (ACS) and why a growing number of companies are finding it doesn’t always deliver on its promise. From inconsistent service to rigid contracts, we explore the frustrations users are reporting—and the alternative support models that are gaining traction. Tune in to discover: - Why ACS often falls short on proactivity and strategic insight - What modern NetSuite support should actually look like - Alternative models—from third-party experts to in-house teams—that drive measurable value If you're rethinking how your business approaches NetSuite support, this is the deep dive you don’t want to miss.